Shipping policy

YZ HOME Shipping Policy

At YZ HOME, we strive to provide you with the best shopping experience, and part of that commitment is ensuring efficient and transparent shipping processes. Please take a moment to review our shipping policy.

Shipping Charges:
- We charge a flat shipping fee based on your order's destination and the shipping method selected during checkout.
- The exact shipping cost will be displayed at checkout before you finalize your purchase.

Shipping Times:
-Non-customized Products:
Shipping within approximately 3 business days.
Delivery expected within approximately 7 business days.
-Customized Products:
Shipping within approximately 7 business days.
Delivery expected within approximately 15 business days.
- Please note that shipping times may be affected by factors beyond our control, such as weather conditions or carrier delays. We do our best to provide accurate estimates.

International Shipping:
- We offer international shipping to select destinations.
- We use UPS and USPS as our primary carriers for both domestic and international shipments.
- Customers are responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery if applicable.

Order Tracking:
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery progress of your package.

Shipping Address:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:
- YZ HOME is not liable for lost or stolen packages once they have been marked as "delivered" by the carrier. If you have concerns about the security of your delivery location, we recommend using a shipping address where someone can receive the package in person or opting for a secure delivery option.

Order Cancellations:
- To request an order cancellation, please send an email to help@myyzhome.com with your order number and the reason for cancellation.
- Please submit your cancellation request as soon as possible, preferably within 24 hours of placing your order.
- We aim to process orders promptly. Once your order has been fulfilled and shipped, it cannot be cancelled.

Contact Us:
If you have any questions or concerns about our shipping policy or your specific order, please don't hesitate to reach out to our customer service team at help@myyzhome.com We're here to assist you and ensure that your shopping experience with YZ HOME is a delightful one.

Thank you for choosing YZ HOME. We appreciate your support, and we look forward to serving you with high-quality products and exceptional service.